FAQ |
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FAQ

Shippings :

Fast shippings!

Shippings are happening in some Europe countries with our local post office,

if you are not on the list please contact us and we can figure something out if possible.

Returns:

Because we are such a small business, we unfortunately don’t accept returns.

We highly recommend measuring your dog’s neck before placing an order.

If an issue has occurred with your order, please send us email (info@littlejoesfactory.be)

or reach out on our Instagram page (@little_joes_factory).

We will try to find a solution to correct the problem.

Wrong Address:

Please check that all the information is correct before pushing the order button,

because once the shipping labels are made we can not change it.

If it returns to us ( Little Joe’s Factory) this will require a second payment

as I will be having to make a second shipping label.

So please check it very well!

How to wash the products?

All of them are handmade, so it would be best just to hand wash them with cold water and just hang them to dry.